Help

You can access your account from any page, by clicking on ‘Log in’ in the top-right corner.

You’ll be taken to your dashboard.

Click on ‘Already a paid subscriber? Log in‘ or in any of the log in shortcuts or buttons throughout the site, and you’ll be prompted to enter your email or username to request a login link.

You’ll automatically receive an email with a magic link to sign in. To keep your account secure, this link can only be used once, and will expire in one hour. You can request magic links whenever you need them, just ensure that a few minutes pass between each request.

Note that you can remain logged via your browser of choice, as you do on other sites.

To log in with a password, you’ll need to use your WordPress account directly (which you created in the background during payment). However, we suggest using the link method shown above for simplicity.

If you misplace your WordPress password, simply click on ‘lost your password’ and reset your password.

You’ll use this account to manage your settings and payments. See details on that in the section on Payments.

Yes. To log in via any member-only posts, click on the post and clicking on ‘Already a paid subscriber?’ and log in via any of the methods shown above.

Yes. Similar to individual posts, click on ‘Already a paid subscriber? Log in‘, and you’ll request a login link as described above.

Please make sure you are logged in with the same email address that you used to pay for your membership, and that you confirmed your email subscription (you may need to head to your spam folder to complete the 2-step sign-up).

If you see the message ‘Switch accounts’, this means you have more than one account. Ensure you are logged in to the one holding the paid subscription. If you can’t figure this out, send us an email, and we’ll assist. Please allow 5-10 business days, AEST.

If you didn’t complete the 2-step activation process, you’ll need to connect your Toolkit and WordPress accounts manually. When attempting to log in via magic link, you’ll be shown the screen below. Click the ‘Log in’ button, log in to your WordPress account with the same email you used to pay for your subscription and follow the steps provided to link both accounts. You’ll only need to do this once.

If you run into issues, try using a new incognito/private window, or clear the cache to avoid loading an old version of the page/s.

If after trying all the instructions above, you’re still having issues logging in, try the same steps while using a new incognito/private window, or clear the cache to avoid loading an old version of the page. Often this will solve the issues.

Open an incognito window in Chrome.

If, after using an incognito window, you are still unable to log in, send us a message. Please use this form and we’ll get back to you. Please note we only provide support via email, and it can take up to 5-10 business days, AEST. The toolkit is designed to be a self-service site.

Our confirmation email must be in your spam folder. Locate it and complete the 2-step confirmation so we can email you. WordPress, the platform where the Toolkit is built on, takes privacy seriously, and if you don’t confirm, we can’t email you (see STEP 3 at the top of this page).

Find any email we’ve sent, scroll down to the bottom and click on ‘manage your email subscriptions’ or find the settings link at the bottom of every page.

From there, you can manage your subscription settings, notifications, as well as payments.

Navigate to ‘manage subscriptions’.

In the Toolkit settings page, click on the blue button labelled ‘Manage purchases’.

• From the page that opens, you can manage:
  • Account: edit your details, name and username
  • Preferences: choose your language and privacy settings
  • Billing: find your active upgrades, billing history and change your payment method
  • Security: edit your recovery methods, 2-step authentication and more
  • Notifications: choose which ones you get for the site, comments and more

If you would like to change your email address, use the instructions shown in Settings above. If you ran into any issues, please use this form to let us know. Please allow 5-10 business days, AEST.

To switch, you’ll need to cancel the existing membership, and then use the “Upgrade” page again to re-subscribe whenever you want. There are no refunds for unused time, so it is best that you wait until your subscription has run its course to avoid paying double.

To switch, you’ll need to cancel the existing membership, and then use the “Upgrade” page again to re-subscribe. There are no refunds for unused time, so it is best that you wait until your subscription has run its course to avoid paying double.

Yes. To manage your subscription, locate any email we sent, scroll to the botton and click on ‘manage your email subscriptions’. From there, click on ‘manage subscription’, then on the ‘manage purchases’ blue button, and then ‘Billing’. This page allows you to manage your billing details, including credit card information.

Once payment is completed, you’ll see this message. Head to your inbox to complete activation. You’ll also receive a receipt via email.

Yes, you can cancel your subscription at any time via your settings.

To cancel your membership, head to the billing page shown above, then ‘manage purchases’ and follow the steps to cancel.

If you simply unsubscribe, you’ll stop receiving emails but payments will continue. You must use the ‘manage purchases’ button.

It’s important to keep in mind that if you’ve already paid for a full month or year, there won’t be an option for a partial refund. However, once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won’t be charged again.

You can find the full list of contents available here.

To receive complimentary access, subscribe to Paola’s Substack. You’ll receive access as per the T&C shown on the ‘About’ page, which may vary from time to time.

Your questions, feedback, and concerns are important to us. Email us and we’ll get back to you as soon as possible.

Please note we only provide support via email, and it can take up to 5-10 business days, AEST. The toolkit is designed to be a self-service site.